CourtReserve FAQ

HOW DO I LOG IN TO COURTRESERVE?

1. Click Barrhaven Tennis Club CourtReserve.
2. Use the LOG IN button to go to the login page. 
3. In the Username or Email field, type in the email address that you used to create your membership at registration.
4. In the Password field, type in your password.

Tip: Click the Forgot Password? link if you need to retrieve your password. A link will be sent to your email to allow you to reset your password. Check your junk folder if you don’t see it. 

5. Click LOGIN. 

You should now be on the Barrhaven Tennis Club CourtReserve main page.

IS THERE A MOBILE APP?

There is a Court Reserve mobile app that is available from the App Store (for iPhones) or Google Play (for Android). 

This is a great way to book a court, modify or cancel your booking while you are on the go. 

For more information regarding CourtReserve mobile app: https://courtreserve.com/mobile/

HOW DO I BOOK A COURT?

Once you have a membership to Barrhaven Tennis Club CourtReserve, navigate directly to the Login page or use your CourtReserve app, then log in. 

Full Instructions – How to Book a Court Through CourtReserve

1. From the top menu, click Reservations the select either
   1. Book Courts 1 – 4 [Reservations times on the half hour ex. 8:30, 9:30]
   2. Book Courts 5 – 8 [Reservations times on the hour ex. 8:00, 9:00]
2. You will see the court schedule in a booking grid for the current day. Use the arrows or calendar to change dates
3. Click on RESERVE on the court and time that you want to book 

Reservation Type – Singles or Doubles

1. Select a Reservation Type: 
   1. Singles – you and one other member (this is the default) 
   2. Doubles – you and 2-3 other members (doubles can take 3-4 people) 
2. Duration – Defaulted to 1 hour. This can not be changed.
3. In the Additional Players(s) field, type your partner’s name in the text box; You will receive a dropdown list of names that match your entry, select your partner’s name.  Doubles – Repeat for each partner.
4. Note: If you are playing Singles, you must select 1 other player to proceed. If playing Doubles you must select 3 other players to proceed.
5. Click SAVE to complete the reservation
6. You will receive a confirmation email with the details of your reservation. 

Reservation Type – Solo Player (Non Prime Time)

1. Reservation Type: Solo (Non-Primetime) [Note: This will only appear during Non Prime Time * see times below]
2. Duration – Defaulted to 1 hour. This can not be changed.
3. Additional Players(s) field, leave this blank.
4. Click SAVE to complete the reservation
5. You will receive a confirmation email with the details of your reservation.

WHAT ARE PRIME TIME HOURS?

Monday to Friday: 5:00 pm to 9:00 pm
Saturday and Sunday: 7:00 am to 1:00 pm

During Prime Time, all courts with the exception of Court 8, must have a minimum of 2 players and no baskets of balls will be allowed.

Note: Lessons through the NTS will be exempt.

HOW DO I BOOK A COURT WITH GUESTS?

• Guest Fees are $15 per guest.
• Guest Fees will be charged to your member profile (see instructions below). 
• If paying cash, please see the Court Attendant on duty. Please be mindful of Clubhouse Hours of Operation. 

1. From the top menu, click Reservations then select either
   1. Book Courts 1 – 4 [Reservations times on the half hour ex. 8:30, 9:30]
   2. Book Courts 5 – 8 [Reservations times on the hour ex. 8:00, 9:00]
2. You will see the court schedule in a booking grid for the current day. Use the arrows or calendar to change dates
3. Click on RESERVE on the court and time that you want to book. 
4. Select a Reservation Type: 
   1. Singles – you and one other person (this is the default) 
   2. Doubles – you and 2-3 other people (doubles can take 3-4 people) 
5. Duration – Defaulted to 1 hour. This can not be changed.
6. If you are playing with another member as well, in the Additional Players(s) field, type your partner’s name in the text box; Repeat for each partner.
7. In the # of Guest(s) drop down, select the amount of guests that are playing.
8. Type in the Guest’s information; First Name, Last Name, Phone number.
   1. Note: If you are playing Singles, you must select 1 other player to proceed. If playing Doubles you must select 3 other players to proceed.
9. Click SAVE to complete the reservation
10. You will receive a confirmation email with the details of your reservation.

To make payment: 

1. If you are still logged in, on the far right from the top menu, click on your Name.
2. Select Billing then Transactions.
3. You will see the Transaction Details window. 
4. In the UNPAID tab, select PAY beside the transaction you would like to pay.
5. Fill out the details of your credit card information:
   1. Credit Card Number
   2. Expiry Date
   3. CVC number (shown on the back of your credit card)
6. Click PAY.

HOW DO I SIGN UP FOR EVENTS/ REGISTER FOR CLINICS OR PROGRAMS?

The Events signup works best from a browser. The app does not show Event descriptions. 

1. Click Barrhaven Tennis Club CourtReserve.
2. Use the LOGIN button to go to the login page, proceed to log in. 
3. From the top menu, click Events.
4. From the dropdown menu you can choose your option such as List (will show all events), Categories (you can select specific categories) and My Events (will list all events you are registered for).

HOW DO I EDIT MY ACCOUNT TO ALLOW MY CHILD TO BOOK FOR THEMSELVES ?

1. Login to Barrhaven Tennis Club CourtReserve.
2. Click your name on the right of the Menu bar, then select My Family 
3. Select the Edit button next to your child’s name in the family list and go to Personal Information. 
4. Click on the checkbox “Allow Child To Login And Use Booking Privileges” 
5. Enter your child a unique email in the email field OR give them a unique username. Note: You can’t share emails in Court Reserve; the system needs to be able to differentiate each person
6. Enter a starting password and confirm password 
7. Click SAVE . 
8. Share the login credentials you created with your child, and they will now be able to log in on their own. 

HOW DO I UPDATE MY PERSONAL INFORMATION, USERNAME, PASSWORD?

1. Login to Barrhaven Tennis Club CourtReserve.
2. Click your name on the right of the Menu bar, then select Personal Information. 
3. Edit the fields you would like to change, keeping in mind mandatory fields indicated with a red asterisk. 
4. Once you have finished making changes, then click SAVE.

HOW DO I FIND SOMEONE TO PLAY WITH? Looking For A Game

1. Login to Barrhaven Tennis Club CourtReserve.
2. From the Menu bar, select Members
3. From the sub menu you will have 3 choices, select the level you would like to play at:
   1. Looking for a game – Beginner
   2. Looking for a game – Intermediate
   3. Looking for a game – Advanced
4. On the Looking for a game page, you will see the list of people who have signed up and their contact information. You can reach out to these members to arrange a time to play.

If you are interested in signing up for this option, please send an email to barrhaventennisclub@gmail.com indicating your name, phone number, e-mail address and skill level (Beginner, Intermediate, Advanced).  From there your name to the list which can then be viewed by all other members.

WHAT IF MY PASSWORD DOESN’T WORK, OR I FORGET IT?

1. Click Barrhaven Tennis Club CourtReserve.
2. Use the LOGIN button to go to the login page. 
3. In the Username or Email field, type in the email address that you used to create your membership at registration.
4. Click the Forgot Password? link if you need to retrieve your password. A link will be sent to your email to allow you to reset your password. Check your junk folder if you don’t see it.